Privacy Policy
Your privacy matters to us. Here's how we handle the information you share.
This Privacy Policy explains how Thai Malay Connect DMC ("we", "us", "our") collects, uses and protects the personal information you provide when you visit www.thaimalayconnect.com or contact us regarding our travel services. By using our website or submitting an inquiry, you agree to the practices described below.
1. Information We Collect
When you submit our inquiry form or contact us, we may collect:
- Name and company name
- Country, email address and WhatsApp / phone number
- Travel dates, number of travellers, program type and destination interest
- Any message or special requirements you choose to share
We may also collect non-identifying technical data (such as browser type and pages visited) through standard web analytics.
2. How We Use Your Information
- To respond to your inquiries and prepare travel quotes and proposals
- To plan, arrange and operate the travel services you request
- To communicate with you about your booking or program
- To improve our website, services and customer experience
3. Sharing Your Information
To deliver your travel arrangements, we may share necessary details with trusted service providers such as hotels, transport operators, guides and activity partners. We do not sell your personal information. We may disclose information where required by law.
4. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings.
5. Data Retention
We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and accounting obligations.
6. Data Security
We take reasonable organisational and technical measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party services (such as WhatsApp). We are not responsible for the privacy practices of those external services.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at kai@thai-malayconnect.com or via WhatsApp / LINE through our contact page.